Responsiveness is crucial when using a management tool. That's why our support is available 24/7.
When you need us
24/7
Every Nicoka account has access to support either directly in the app via the "Feedback" button or by email, 24 hours a day, 7 days a week. No matter your time zone, we're here to help when you need us.
Phone Support
If you prefer to discuss an issue over the phone, phone support is available on business days from 06:00 to 21:00 GMT+1 for every account type. Nicoka's support teams are based in France.
We answer most questions in less than 25 minutes.
According to Zendesk benchmark data, the industry average is 21.1 hours.
VIP Support
Annual and custom plans receive priority support, ensuring a response in less than 3 hours. Custom plans also receive a dedicated account manager.